Shipping & Returns

Delivery of GoodsDirect2U Products:

Once the order is placed, GoodsDirect2U aims to have your internet order filled and ready for delivery within 24 hours of receipt and payment (Monday to Friday).

It may take a couple of days for your payment to appear, especially payments made over the weekend or public holidays.

Smaller items are sent via Toll couriers and larger items/ heavier items (Greenhouses, generators, large cabinets etc) by Toll Tranzlink, if you need the item by a certain time, please phone or email us and we will try our best to suit your needs.

Delivery can take 1-3 days. Orders are not sent on public holidays.

Rural Delivery:

Rural Delivery can take an additional 1-2 days.

Shipping Costs:

Shipping costs are automatically added to the final order.

Pickup:

We welcome pickups we are located down Mount Thomas Road in Fernside (5 minutes out of Rangiora), however please phone first (PH 03-3131415), you may pay then, please try to be flexible with us as we are not always here but we will try to work in with your requirements. We can accept cash or eftpos only.

Order Missing or Damaged?

If you have placed an order and believe it has gone missing you must notify us within 7 days of placing the order. If your delivery is damaged please notify us within 7 days of purchase.

Returns:

If you should need to return a product please do so within 7 days of receiving your order. All returns must be in the same condition that they were received and in the original packaging. Return shipping charges are not included in the credit and it is your responsibility to pay for return shipping.

Returns must be for a genuine reason, reading the description wrong is not valid reason.

Typographical Errors:

Every care is taken when listing products, however mistakes do happen and in the unlikely event that a product listed on the GoodsDirect2U website mistakenly has an incorrect price, GoodsDirect2U reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. GoodsDirect2U reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been made. If your payment has already been made for the purchase and your order is cancelled, GoodsDirect2U shall issue a credit to your bank account for the amount of the incorrect price.

Errors and Omissions Excluded. All product and prices are subject to change without notice and only available while stocks last.

Incorrect Shipping Orders:

If you have selected a shipping option that does not apply to you, GoodsDirect2U reserves the right to refuse or cancel the order, or charge for the correct shipping. You will be notified if shipping costs will be extra to what you had selected.
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